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Digital Tap Room |
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FAQ
What is Remote Assistance Helper?
RAH is a tool designed for IT professionals who need to have remote access to a number of machines. It presents them with a list of active machines on the Domain or Workgroup. From that list the "Expert" can choose a machine and connect.
How does it work?
It works in conjunction with 2 Windows XP Pro programs called Remote Assistance and Remote Desktop. First is queries your network to find all the machines listed on the network. It stores these in a file called machines.dat. These machines are then loaded into a selectable listbox. From that box the expert highlights the machine and chooses either Connect Remote Desktop or Connect Remote Assistance.
Where do I get it?
Right Here.
What's the latest version?
V2.6 Get it right Here.
How do I get Remote Assistance Helper Plus?
Click HERE to see pricing structure or purchase Remote Assistance Helper Plus.
How do I install it?
Unzip it to any directory. Double-click the setup program.
Are there any hidden features?
Yes... intriguing isn't it...
Is Remote Assistance Helper compatible with Internet Explorer 7?
Yes, the issues with IE7 have been resolved. As always please report any bugs you may find to ron@digitaltaproom.com
This program is great. How can I thank you for it?
If you find the program useful then consider upgrading to Remote Assistance Helper Plus. It removes both the 25 machine limit and the Nag screen at startup.
I've got a huge number of machines showing up. Is there anyway to narrow it down?
Sure... First use "Filter Results" This narrows down the machines by matching the string entered to characters in the machine name. Second, instead of querying your entire domain, create a custom machines.dat file that contains only the machines you want in your list. The machines in this custom file must all start with 2 backslashes(\\) Note: If you press the query button, it will erase your custom file.
Remote Assistance is giving me an error, "Access to the requested resource has been disabled by your Administrator"
Before a machine will accept an "unsolicited" offer for help that machine must be configured. You can do this with a local or domain policy. Microsoft has a good KB article on the subject. Don't ask me, I won't be able to help. You can find the article here: http://support.microsoft.com/kb/301527/
Remote Assistance takes a long time for the machine name to populate. Or isn't giving enough time before it tries to populate the machine name.(version 2.4 and earlier only)
The amount of time Remote Assistance Helper waits before sending the machine name to Remote Assistance is adjustable. The default is 3 seconds. If you wish to change that edit the rah.ini file located in the same directory as the RAHelper.exe. The syntax is DELAY=X where X is the amount of seconds to wait for Remote Assistance to load before sending the machine name to it.
Why should I donate to your Project Fund?
It gives me incentive to keep adding new features and continue the project. Plus doesn't it feel good to give someone a "pat on the back" for a job well done?
What is Remote Assistance Helper Plus?
Remote Assistance Helper Plus is designed for the corporate environment. Therefore the 25 machine limit as well as the startup "NAG" screen is removed.
How can I contact you? Where do I send suggestions or thanks?
